Privacy Policy
This policy explains how NOVIRA SMART PET collects, uses and protects personal information when you use this website, buy products or contact support.
Information we collect
Account and contact details; billing and shipping details; order and support history; warranty and device identifiers; website usage and consent records. Payment card data is processed by the selected payment provider and is not intended to be stored by NOVIRA servers.
How we use information
To process orders, deliver products, provide support, prevent fraud, maintain security, comply with law and send marketing only where permitted or consented to.
Connected products and apps
A NOVIRA app or connected device may process additional information such as device status, pet images, microphone audio, location, Wi-Fi configuration and usage events. Device-specific notices will explain what is required and what is optional.
Sharing and international transfers
Information may be shared with payment, hosting, logistics, support and compliance providers only for legitimate service purposes. Cross-border transfers will use applicable safeguards where required.
Your choices and rights
Depending on your location, you may request access, correction, deletion, restriction, portability or objection. Contact support@novishop.cn. Identity verification may be required.
Retention and security
Information is kept only as long as necessary for the purposes described, legal obligations, disputes and legitimate business records. We use access controls, encryption in transit, backups and monitoring appropriate to the service.
Contact
Questions about this policy may be sent to support@novishop.cn.